Where do you ship to?
We currently ship worldwide 🌍
- France
- Europe (e.g. Austria, Belgium, Bulgaria, Germany, Italy, Spain, and more)
- International (e.g. Australia, New Zealand, United States)
If your country isn’t listed at checkout, email us at eloise@activebump.com and we’ll do our best to help you out.
How much does shipping cost?
- France: €8.80 (2–4 business days)
- Europe: €12.00 (2–8 business days)
- Rest of the world: €22.00 (7–13 business days)
All shipping includes tracking and is calculated at checkout.
When will my order ship?
Orders are typically packed and shipped within 1–2 business days.
You’ll receive a shipping confirmation email with tracking details once it’s on the way.
Who do you ship with?
We use reliable tracked shipping services:
- For France and Europe, we ship with trusted local couriers
- For international orders, we use Delivengo or a similar international tracked carrier
My parcel is delayed or missing — what now?
We use tracked shipping for all orders. If your parcel is delayed or seems to be missing, email us at eloise@activebump.com and we’ll help sort it out.
Do you offer returns for international orders?
At the moment, we do not offer free returns for international orders.
If you need to return something, please email us first and we’ll walk you through the next steps.
Can't find what you're looking for?
Delivery times may vary slightly depending on customs and postal service in your country, especially during holidays or sales periods.
Please email us at eloise@activebump.com and we’ll get back to you as soon as we can.